How to apply for residential aged care with MYVISTA.

We're here to help

The process of moving into Residential Aged Care can seem complex. That's where our Customer service team is happy to help you through the process.

What you need to do

Organise to have an Aged Care Assessment (ACAT)
This assessment will determine your eligibility for Government subsidised aged care services.
You can apply for an assessment online or call the Government My Aged Care team on 1800 200 422. You may already have an ACAT assessment that was previously arranged by a hospital or your GP.

Complete and submit the Centrelink Assets & Income Test for Aged Care.
You don't have to wait for the results of this test before applying for care and being admitted.

Call us
Once you have received the ACAT assessment, call the MYVISTA Customer Service team on 08 9207 4666 and provide us with the referral code for Residential Permanent or Respite Care. Alternatively, you can email a copy of the assessment documentation to

If you are unsure what to do please call our friendly and knowledgeable staff on 9207 4666.

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What happens next?

  • Your ACAT will be reviewed by our Clinical team to determine if we can meet your specific care needs. We'll get back in touch with you as soon as possible to let you know.
  • We'll invite you to come and have a tour of the Aged Care facility you're interested in moving in to. On the tour we'll show you an example of our rooms and the common dining and social areas. We'll also talk to you about what kind of meals we serve and the social activities we provide. This is a good opportunity to ask us questions about life at MYVISTA.
  • At the end of the tour you will be given an information and application pack. If you have relevant information regarding your asset and income position, we can also discuss fees and charges at the tour. Alternatively, you can provide us with financial information later and we will provide a quotation.

The admissions process

  • If you have decided you'd like to move into MYVISTA we will schedule a preadmission meeting and date for you to move. If we don't have a place available we can place you on a waitlist for a room.
  • At the preadmission meeting you will provide us with your completed paperwork. You will also meet with a member of our clinical team and provide information about your personal care requirements.

Having the preadmission meeting means that on admission day you can just concentrate on settling into your new home without the need to complete all the paperwork on the day, other than signing the Agreement for Care contract.

Our staff are happy to explain explain these steps to you again over the phone or in person.

Frequently asked questions

Contact Us

Whether you want to speak to someone on the phone or prefer to send an email, we’re here to help guide you through any enquiries or questions you may have about MYVISTA residential aged care, retirement communities or our home care services.